Employee Training Programs

WCI provides many training options for employers, whether presented in-person at your site, an alternative site, or through online virtual programs. These are all led by instructors on WCI's staff, and can be tailored for different workplace audiences and for your specific requirements.

For more information, contact WCI's Wendy Ratcliff at 828.210.1204 or [email protected] unless otherwise noted below.

HR 101

This course will introduce, review, and refresh your knowledge of HR laws, procedures, and responsibilities. Topics include FSLA, FMLA, ADA, OSHA, and best practices that ensure a lawful, supportive, and engaged employee connection.

• designed for HR professionals at all levels
• 1.5 hours in-person or virtual

Harassment Prevention

This program focuses on understanding your legal responsibilities for sustaining an anti-harassment culture. Managers and/or employees will learn what harassment does and the five (5) workplace rules everyone should follow to help prevent and remediate it.

• Harassment Prevention Training for Managers - live, 1-hour onsite, as a no-charge member benefit annually
• Harassment Prevention Training for Hourly Workers - online video access is free for member companies, or presented live onsite for a nominal fee

Inclusive Workplace Culture

This program builds understanding of what diversity and inclusion really mean, and how it effects communications, relationships, and business outcomes. We'll explore attitudes and stereotypes, set aside customary biases, and embrace a culture of appreciation and caring expression.

• designed for all employees
• 1-hour sessions in-person or virtual

Engagement through RESPECT

Engaged employees are more productive with higher quality results. In this series of workshops, managers explore what really gets people to go the extra mile, using Dr. Marciano's acclaimed model. Each session builds on previous elements to provide empowered leadership and resolve engagement issues.

• designed for all management levels
• seven (7) 1-hour sessions in-person

Emotional Intelligence

This course helps participants understand the difference between EQ and IQ, and explores how to use EQ to manage conversations, conflict, and workplace interactions. Learning focuses on developing the durable skills of self-awareness, self-management, social awareness, and relationship management.

• designed for all employees
• 1-hour session in-person or virtual

Interviewing Skills

A careful look at what you should do, what you can say, and what you cannot say to ensure your interviewing process is effective and lawful. It will help you understand unconscious bias, learn effective questioning, and obtain essential feedback, to give your organization the best opportunity to build a diverse and talented workforce.

• designed for all with interview responsibility
• 1-hour session in-person

Change Your World through Leadership

This program introduces a model to help leaders re-focus, re-engage, and re-energize. It centers around the "Drive" method of leadership and relationship strategies, to reacquaint them with the "what and why" of their own leadership goals, and how to use that to uplift themselves and their team.

• designed for managers at any level
• 1-hour session in-person or virtual

Communication Skills for Emerging Leaders

This short course is packed with vital communication skills for leaders on the rise, including "ah-ha" moments as you learn techniques to hear what isn't being said, understand cross-generation communication, and break through various barriers for clarity and purpose.

• designed for managers at any level
• 1-hour session in-person

Before You Hit "Send"

The do's and don'ts of email etiquette, the elements of creating effective email messages, and learning the model for electronic communication. Participants will have opportunities to review and judge communications that are right or risky.

• designed for selected participants
• 1-hour session in-person or virtual

Ethical Workplace Behavior

This course delves into the characteristics of intentional workplace ethics. Participants will review today's realistic ethical dilemmas, both common and unusual, and learn what causes an "ethical lapse" and what they can do about it. This program satisfies recertification credit for HRCI.

• designed for any worker or level
• 1.5-hour session in-person or virtual

Advanced FMLA and ADA

This course covers the legal requirements for compliance with medical leave and discrimination law, to protect the employer and employee tasked with preventing these issues. You will explore the role you play - what you do and how you do it - that is essential to your organization.

• designed for managers at any level
• 2-hour course in-person or virtual

Conflict Resolution

"Conflict" may motivate you to run, hide, or fight but none of these are constructive in the workplace. This workshop covers the myths of conflict and the key principles you can use to embrace, reduce, and manage "the inevitable". Conflict styles will also be examined.

• designed for managers at any level
• 1-hour workshop in-person

Customer Service Fundamentals

In successful organizations, customer service isn't a department, it's a mindset. In this concise course, you will learn to develop a customer-centric approach to both internal and external customers, including the use of body language and how you deliver your message in an enjoyable way.

• designed for selected participants
• 1-hour session in-person or virtual

Do Not Discriminate or Retaliate

Discrimination and retaliation can occur at any point of the employment process, from hiring through termination. Explore what constitutes D&R and how it occurs through intentional and unintentional policies, interactions, and decisions, along with steps any manager can take to keep their workplace free.

• designed for managers at any level
• 1-hour session in-person or virtual

Opioids in the Workplace

This program brings understanding and awareness of the opioid epidemic affecting workplaces across our nation. Get insights into how this crisis took hold, what it does to our workforces, and how employers can respond appropriately to support the needs of their workers.

• designed for managers at any level
• 1-hour session in-person

HR Certification Study Group

A popular and proven way to prepare for the national HRCI certification exams for PHR or SPHR. This program is a member benefit, for only the cost of study materials, though it does not include the cost of the HRCI application or exam. This study group adds guidance and collaboration to your personal study time.

• designed for HR professionals preparing for HRCI certification
• 1.5-hour virtual meetups over 13 consecutive weeks

INFO & ORDER FORM. For more information contact Karol DeWitt at 828.210.1205 or [email protected]

Communications Coaching

One on one coaching that is personalized and customized for maximum benefit. This program typically includes a PDP ProScan behavioral assessment with personal application, plus multiple sessions focusing on interaction styles and self-awareness in their workplace, with techniques for greater effectiveness.

• designed for selected participants
• four (4) or more 1-hour virtual sessions, as needed

For more information contact Karol DeWitt at 828.210.1205 or [email protected]

TeamScan Workshop

This team-building program utilizes the proven technology of PDP TeamScan, a scientific approach to measuring the natural behavioral traits of team members, compiled and presented to provide understanding of the team's dynamics and strengths, in a fun and interactive workshop that improves communication and collaboration.

• designed for any collaborative team or work group
• a 2- to 4-hour workshop, as needed, that works best in-person

For more information, contact David Snook at 828.210.1203 or [email protected]

Issue Free Management

Ensure that your managers know the do's and don'ts around the workplace organization process, enabling them to get in front of what may be happening in your workplace. Planning is vital, and responding well to issues that come to light is strategically important, and covered in this course.

• designed for managers at all levels
• 1-hour workshop in-person

Supervisory Development

Our entire SDI program consists of 24 modules (topics) arranged in 4-levels of 6-modules each. These can be offered at your location, as an alternative to sending your supervisors to our public classes. The following chart shows the advantages of both methods. For program details, see our SDI webpage. For more information, call Terry Childers at 828.413.7899 or [email protected]

Sensitivity & Respect

A thought-provoking program from our SDI team, focusing on a day at work and how we respond in line with out values and beliefs. Through a combination of video, workbook, and discussions, we explore our peer relationships and interpersonal differences, especially toward people who are different.

• designed for all workplace audiences
• 2-hour session in-person

For more information, contact Terry Childers at 828.413.7899 or [email protected]