Employers falling short in their employee experience

U.S. employees say that employers are lacking when it comes to demonstrating care and concern for their workers. Only 28 percent of employees say their organization cares about their learning and career aspirations, and about one-fourth (28 percent) care about employee job satisfaction. Less than half of supervisors (45 percent) care about employee ideas and opinions, and fewer (36 percent) care about employees' emotional state at work.

Ensuring employees feel cared about is a major factor that drives whether or not an organization is delivering an exceptional employee experience (EX), which ultimately drives customer satisfaction and organizational performance.

These findings are contained in the new research from Eagle Hill Consulting, Improve the Employee Experience: A Guide to Creating Exceptional Employee Experiences. This research is based upon The Eagle Hill Consulting Employee Experience Survey 2021 conducted by Ipsos. The survey included more than 1,000 U.S. workers to measure their views on a range of employee experience areas.

"Organizations struggle with employee experience because they often mistake EX for employee engagement, benefits or performance management. Instead, EX is all about how employees think and feel about their day-to-day interactions within their organization," says Melissa Jezior, president and chief executive officer of Eagle Hill Consulting. “The first step for employers to re-tool their employee experience is to think beyond the human resources function. EX is cross-functional because most of the moments that matter to employees often aren't in HR's control. That means employers must create a connected and consistent EX across their organization while ensuring all leaders are held accountable for understanding and improving EX.”

The research finds that most employees don't view EX as an HR function. 62 percent of respondents say it is their supervisor's responsibility, and only 13 percent say HR is responsible for EX.

Source: Eagle Hill Consulting.

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